How We Work Together

Payment Terms 

To confirm and hold your scheduled appointment, full payment must be received at least 48 hours prior to your session via bank transfer.

• Your session slot is guaranteed once payment has been received.

Cancellation & Rescheduling  

I understand that life is unpredictable and schedules sometimes need to adjust. Because a dedicated time slot is reserved specifically for you, the following terms apply:

• More than 48 hours’ notice: You are welcome to reschedule or cancel your session with no charge. Any pre-paid fees will be fully refunded or rolled over to your next appointment.
• Less than 48 hours’ notice: Cancellations or requests to reschedule made within 48 hours of the appointment will be charged at the full session rate.

Under 18's & NHS Partnership Boundaries

Due to local NHS partnership agreements, I am unable to offer private CBT sessions to young people under the age of 18 who are registered with a Buckinghamshire GP. If this applies to your child, please contact your GP to access local pathway support.

Discounts & Concessions

I am pleased to offer a 10% discount on standard sessions for:

• Blue Light Card holders
• Full-time students

(Note: This discount applies when the primary bill-payer holds a valid ID, including parents paying for a young person's therapy).

• Low-Income Families: A limited number of sliding-scale/concessionary spaces are reserved for families on lower incomes. Please feel free to mention this when booking your initial consultation to discuss availability.